Communications with Shareholders and Investors

Communications with Shareholders

We recognize our shareholders as important stakeholders in LIFULL and conduct investor relations activities to build constructive relationships with our shareholders and other potential investors.

• We have established an Investor Relations team which oversees IR activities.
• Although the IR team generally oversees communications with shareholders, the representative director, directors and executive officers of the Company also speak directly with shareholders when necessary.
• LIFULL holds regular earnings and strategy presentations for institutional investors and participates in investment events organized by the stock exchange, securities firms and IR support organizations for individual investors.
• More information on quarterly earnings reports, presentations and videos of past presentations on the LIFULL Investor Information website.
• Feedback, requests and questions that we receive from our conversations with shareholders and investors are shared at regular management and strategy meetings, and we will continue to monitor the makeup of our shareholders for more effective IR initiatives.

Employee Shareholding Association

Employees at the headquarters and other Group companies are able to participate in the Employee Shareholder Association to help employees build their equity and gain a deeper understanding of the Company's share price. The Company matches 20% of investments made by employees as part of their benefits package.

Communication with Employees

Organizational Survey

We conduct semiannual surveys in order to gain a deeper understanding and improve the overall organization.

Communication with Clients

Surveys on Satisfaction and Other Topics

We conduct regular surveys with our client real estate professionals on satisfaction with our flagship service, LIFULL HOME'S, as well as other important topics and use the results to improve our business initiatives.

Communication with Local Communities

Social Impact Support Program (One P's)

We have established a support program for our employees, One P's, in which we donate 1% of employee working time and 1% of earnings after taxes of the previous fiscal year for our employees to make positive contributions to society. Employees can apply for up to 2 days of extra paid leave a year to participate in volunteer activities that are important for them, and the Company covers any related costs.

Other

Investments and Donations

We are not only focused on finding solutions to social issues through our businesses. We also believe that supporting other like-minded companies and organizations actively seeking solutions to social issues in will bring us closer to our corporate philosophy and make contributions to sustainable social development. The following are specific examples of the kinds of organizations we support:

Joint-Ventures
We have joined the vacation rental industry in our joint venture with Rakuten Group Inc., RAKUTEN LIFULL STAY PTE. LTD., based out of Singapore. In Japan, we are working on expanding the market for private lodgings
through services developed under RAKUTEN LIFULL STAY, Inc., a wholly owned
subsidiary of RAKUTEN LIFULL STAY PTE., LTD. We believe that this business will
help create a solution to the growing number of abandoned houses in Japan due
to the population decline.

Overview of Investments
・WOTA Co., Ltd
A startup with the goal to create the future of water infrastructure such as portable water reclamation devices. Some of its products include WOTA BOX, a portable water purifying plan which can produce potable water for areas without access to water pipes, and WOSH, a new style of water-recycling handwashing stand. The company has developed technology to recycle water, which can reduce total water waste to less than 1/50 of the current amount. This technology also makes it possible, for example, to install showers without the need for water pipes. In the event of a natural disaster such as an earthquake or heavy rains, the company also provides disaster packages free of charge.

・JEPLAN Japan Environmental PLANning
Japan Environmental PLANning (JEPLAN) is using its chemical recycling technology to create a sustainable society where everything is put back into circulation by recycling clothing and plastic consumer goods. In conventional recycling methods, the quality of products created with recycled materials tends to decline while the costs for the new goods increases. However, with the technology employed by JEPLAN, new products not only reach the same quality standards, but PET resin can also be produced more efficiently resulting in lower costs than newly manufactured products. By investing in this company, LIFULL is supporting the reduction of waste and recycling energy resources to build a society where materials are put back into circulation.

Overview of Donations
・Well-being for Planet Earth
The Well-being for Planet Earth Foundation is a nonprofit organization with the goal of making investments to promote academic research and spreading awareness of well-being both in Japan and abroad. The organization believes that by educating more people around the world on these topics, people will achieve a higher level of well-being. Through donations to the foundation, LIFULL hopes to help make well-being studies an academic field and develop more new industries which will help more people around the world achieve a higher level of well-being.